Account Deletion Policy

1. How to delete your account

You can start deletion in either place:

• In the HaritVerse app — open your profile and choose Delete account, below Sign out.
• On this website — use the button above, or go to Account Settings.

You will be asked to sign in and to type DELETE to confirm. If you cannot get into your account, email help@haritverse.com from your registered email address and we will verify you another way.

2. You have 7 days to change your mind

Nothing is erased immediately. Your account is scheduled for deletion and your data stays as it is for 7 days. You can still sign in during that time.

One thing does change straight away: if you are a service provider, you are marked unavailable so no new jobs are sent to you while the request is pending. If you cancel, your availability goes back to exactly what it was before — if you were already unavailable, you stay unavailable.

To stop it, sign in before that date and choose Keep my account. Simply signing in does not cancel the deletion on its own — you have to choose to keep the account. After the 7 days it is carried out automatically and cannot be undone.

3. When we cannot delete your account yet

We will not delete your account while you have:

• a booking that is still open — pending, confirmed, or in progress — whether you booked it or are carrying it out; or
• an active subscription.

This is so nobody is left waiting on a visit that was about to happen, or paying for a plan with no account attached. Complete or cancel the booking, or cancel the subscription, and you can then delete your account. We tell you which one is blocking it.

4. What is permanently erased

• Your name, phone number, email address and saved addresses
• Your KYC documents — government ID images, ID number and selfie — and the stored files themselves
• Your provider profile, bio, photographs and skills, if you are a provider
• Your plants, your photographs of them, and your saved places
• Your green metrics and personal dashboard statistics
• Your loyalty points and points history
• Your returns, abandoned baskets and unsettled payment attempts
• Your push notification tokens, so we cannot message you again
• Your sign-in itself — the account is deleted and you will not be able to sign in again

5. What we keep, and why

Some records have to survive, because the law requires them or because they may be needed to settle a dispute. We keep the record and remove you from it: your account identifier is replaced and your name, phone number and address are overwritten, so the record still balances against our other records but no longer identifies you.

• Completed bookings — accounting and tax, and to answer a dispute about a visit that actually happened
• Shop orders — financial records we are required to retain
• Subscription billing history — the payment record for a recurring plan
• Provider earnings and payout records — required for tax, and a provider's own settlement trail
• Ratings, reviews and complaints — a provider's quality history must survive one reviewer deleting their account
• Support tickets — complaint history that may be evidence in a later dispute
• Training records — proof a provider was trained before a job they carried out

We do not use any of these to contact you or to build a profile of you. They exist only as records.

6. Backups

Your uploaded files — KYC documents, photographs of your plants — are deleted outright and are not kept in any versioned or backup copy. They are gone as soon as deletion runs.

Database records take longer to disappear from our encrypted backups. The longest we keep any backup is 98 days, so deleted records can survive in one for up to that long before it ages out and they are gone from there too. Backups are never used to restore a deleted account, and we do not read them to answer anything about one.

7. Contact

Read this together with our Privacy Policy.