Refund Policy

Last updated: April 14, 2026

1. Overview

At HaritVerse, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and returns.

2. Product Returns

2.1 Return Window

You may return products within 7 days of delivery for a full refund, provided the product is unused, in its original packaging, and in the same condition as when you received it.

2.2 Return Process

  1. Initiate a return request from your order details page
  2. Select the items you wish to return and provide a reason
  3. Wait for approval from our team (usually within 24 hours)
  4. Pack the items securely in original packaging
  5. Ship the items back using the provided return label
  6. Once received, we'll process your refund within 5-7 business days

3. Refund Eligibility

Eligible for Refund

  • • Defective or damaged products
  • • Wrong item received
  • • Product not as described
  • • Unopened products within return window

Not Eligible

  • • Products used or damaged by customer
  • • Returned after 7-day window
  • • Missing original packaging
  • • Perishable items (plants)

4. Refund Processing

4.1 Processing Time

Once we receive your returned items, we will inspect them and process your refund within 5-7 business days. The refund will be credited to your original payment method.

4.2 Refund Amount

You will receive a full refund of the product price. Shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

5. Service Cancellations

For service bookings, cancellations made at least 24 hours before the scheduled service time will receive a full refund. Cancellations made less than 24 hours before the service may be subject to a cancellation fee.

6. Contact Us

If you have questions about our refund policy or need assistance with a return, please contact us:

Email: contact@haritverse.com

Support Hours: Mon-Sun, 9 AM - 9 PM IST